Must Read
Larry Bossidy: Execution: The Discipline of Getting Things Done
There is no point of great ideas or strategy if they can't be executed. This is about getting it done and done right. (****)- Marcus Buckingham: First Break All The Rules: What the World's Greatest Managers Do Differently
(****) Patrick M. Lencioni: The Five Dysfunctions of a Team: A Leadership Fable
(*****)Patrick M. Lencioni: The Four Obsessions of an Extraordinay Executive: A Leadership Fable
Another great book by Patrick M. Lencioni that gives insight into developing cohesive teams and achieving organizational clarity. (*****)Patrick M. Lencioni: The Five Temptations of a CEO
This book tells the story of a CEO struggling to change his company. It describes how leaders are faced with five specific temptations that are pitfalls to outstanding leadership. (*****)Anne G Nickerson: Not by the Seat of My Pants! : Leadership Lessons for the Call Center Supervisor (N)
A Radclyffe "Must Read" for contact center supervisors, team leaders and group leaders. (*****)
Archives
Recent Posts
- Jackie Warner's Work Out - I Wish I Went To Law School
- Leadership Lessons from The Deadliest Catch
- Jackie Warner's Work Out - How to Quickly Disempower Your Staff
- Service Differentiation For Your Business: What Do Your Customers Experience?
- CSRs Not Open To Feedback or Coaching
- Coaching Doesn't Have To Be Painful
- Call Handling: Taking Control
- Employee Engagement: How Important Is It To The Bottom-Line?
- Demonstrating Value to Senior Mangement through Data Mining
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