In it's new season, The Apprentice candidates still aren't demonstrating that they can incorporate past learnings into their strategy on future projects. If I were interested in becoming an Apprentice, I would review and analyze all of the past shows so that I could gain a strategic advantage, wouldn't you?
And that's what happens with many of our employees too, doesn't it? In order for them to gain "the learning" from their business mistakes, we as leaders have to articulate the mistake for them and get them to come to the conclusion that they could prevent it from happening again in the future by changing their behavior or approach. Why some employees do this in their personal lives, but not in their professional lives is a mystery to me, but it seems to be a common thread among staff across all of the great companies in the country.
Let's take customer service representatives, who hear customers all day long complaining about what's wrong about the company's products, services or processes and never make the connection that they could actually recommend a solution to the company that would fix the problem. Or the representative who suffers abuse from a higher than normal number of irate customers, never realizing that it's their own ineffective responses to the customer that cause the customer to go off the deep end. This missing skill should be a core competency for all professionals regardless of what they do for a living. Since our educational system has not provided for this learning of this skill, we in corporate America need to teach it to our employees...and early in in their tenure with the company. I call it, "Implication Analysis Skills" and have noticed that many companies do not have it as part of their curriculum. As the younger workforce enters the professional world, this skill will be even more necessary since most of them have been raised in the "Me Era."
To learn more about Implication Analysis Skills and on-line courses call a Radclyffe today at 973-694-0498 or log onto www.radclyffegroup.com
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