Larry Bossidy: Execution: The Discipline of Getting Things Done
There is no point of great ideas or strategy if they can't be executed. This is about getting it done and done right. (****)
Patrick M. Lencioni: The Five Dysfunctions of a Team: A Leadership Fable
(*****)
Patrick M. Lencioni: The Four Obsessions of an Extraordinay Executive: A Leadership Fable
Another great book by Patrick M. Lencioni that gives insight into developing cohesive teams and achieving organizational clarity. (*****)
Patrick M. Lencioni: The Five Temptations of a CEO
This book tells the story of a CEO struggling to change his company. It describes how leaders are faced with five specific temptations that are pitfalls to outstanding leadership. (*****)
Anne G Nickerson: Not by the Seat of My Pants! : Leadership Lessons for the Call Center Supervisor (N)
A Radclyffe "Must Read" for contact center supervisors, team leaders and group leaders. (*****)
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